Sôl-outions

Terms of Service

Welcome to Sôl-outions!

Please read this Terms of Service Agreement (the “Terms”) carefully before using our online platform, process and services (the “Services”) provided through our website https://Sôl-outions.com, and the Sôl-outions mobile application available in the App Store and on Google Play (the “App”) operated by Sôl-outions LLC (“us”, “we”, or “our”). This user agreement is a contract between you, the user, and Sôl-outions LLC, governing your use of your Sôl-outions account and the Sôl-outions Services. Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Services. You must have a legal age and a bank account to use the Sôl-outions Services. “User” means a person who successfully completes Sôl-outions’ registration process and receives a Sôl-outions account profile and balance.

By installing, accessing, or using the website or the App, or by accepting electronically (for example, clicking “I Agree”), you agree to be bound by this Agreement, including our Privacy Policy. If you do not agree to this Agreement, then you may not use the Services or the App. We may revise this user agreement and any of the policies listed above from time to time. The revised version will be effective at the time we post it, unless otherwise noted. If our changes reduce your rights or increase your responsibilities, we will provide notice to you of at least 21 days. We reserve the right to amend this agreement at any time without notice, subject to applicable law. By continuing to use our services after any changes to this user agreement become effective, you agree to abide and be bound by those changes. If you do not agree with any changes to this user agreement, you may close your account.

IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS OF SERVICE, YOU MAY NOT ACCESS OR USE THIS SITE, THE APP, OR THE SERVICES. YOU SHOULD ONLY JOIN GROUPS WITH PEOPLE YOU KNOW AND TRUST. DO NOT USE SôL-OUTIONS TO TRANSACT WITH PEOPLE YOU DON’T KNOW.

Eligibility

The Service is intended solely for persons with legal age and who are legally able to enter into a contract. You may not use any of the Services and you may not accept this Agreement if you are not legally authorized to accept and be bound by these terms or are not with legal age and, in any event, of a legal age to form a binding contract with Sôl-outions. By accessing or using the Service you represent and warrant that (i) you agree to be bound by these Terms and (ii) that you are not legally prohibited from receiving or using the Service under the laws of the State in which you access or use the Service.

You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. Sôl-outions reserves the right to suspend or terminate your account and your access to the Service if any information provided during the registration process or thereafter proves to be inaccurate, not current, or incomplete.

You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party. You will immediately notify Sôl-outions of any unauthorized use of your User Account. Sôl-outions assumes no responsibility for User Content, User account information, or for any User’s compliance with any applicable laws, rules, and regulations. “Content” means text, graphics, images, music, software, audio, video, information, or other materials.

Opening a Sôl-outions Account

You must create an account to use the App. When you create an account, you agree to submit accurate and complete information and to update such information as required from time to time. You will be asked to select a personal, non-transferable password when you create an account. If you submit a request for a lost or forgotten username or password, you may be asked to provide information that we will use to confirm your identity. You are solely responsible for all activities or actions that occur in connection with your password-protected account. If you use the Services or the App, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your access device (such as your mobile device or computer), and you agree to accept responsibility for all activities that occur under your account or password and agree not to disclose your password to any third party. You agree to notify us immediately of any unauthorized use of your password or account or any other breach of security that is known or suspected by you. You agree that we may send to you in electronic form any notices or other communications regarding the App and such electronic form will satisfy any legal requirements with respect to communications or notice. You must keep your phone number, email address and other contact information current in your Sôl-outions account profile.

If you become aware of any unauthorized use of your account with us, you agree to notify us immediately at the email address: management@Sol-outions.com.

Sôl-outions assumes no responsibility for User Content, User account information, or for any User’s compliance with any applicable laws, rules, and regulations.

User Declaration, Conduct and Use

By installing, accessing, or using the Website or the App, or by accepting electronically (for example, clicking “I Agree”), you agree to be bound by this Agreement, including our Privacy Policy. By submitting the User registration form, you represent, warrant and agree to the following:

      • You are at least of legal age, are authorized to submit a User registration, and are authorized to sign your User registration form.
      • You are solely and fully liable for all Content, conduct, postings, and transmissions that are made under your username and password.
      • You either are the sole and exclusive owner of all User Content that you make available through the Service or you have all rights, licenses, consents and releases that are necessary to grant to Sôl-outions the rights in such User Content, as contemplated under these Terms.
      • You are solely responsible for reviewing, evaluating, and participation in any Group.
      • Sôl-outions is not involved in any transactions between Users or Groups.
      • You are solely responsible for compliance with all laws, rules, regulations, and tax obligations that may apply to your use of the Service and Content.
      • Neither your User Content, nor your posting, uploading, publication, submission or transmittal of the User Content or Sôl-outions’ use of the User Content (or any portion thereof) on, through or by means of the Service, will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

By using the Service, you represent, warrant, and agree that you will not:

      • violate any local, state, provincial, national, or other law or regulation, or any order of a court, including, without limitation, zoning restrictions and tax regulations.
      • use manual or automated software, devices, scripts robots, other means or processes to access, “scrape”, “crawl” or “spider” any web pages or other Service contained in the Service or Content.
      • use the Service for any commercial or other purposes that are not expressly permitted by these Terms.
      • copy, store or otherwise access any information contained on the Service or Content for purposes not expressly permitted by these Terms.
      • interfere with or damage the Service, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology.
      • use the Service to transmit, distribute, post or submit any information concerning any other person or entity, including without limitation, photographs of others without their permission, personal contact information, or credit, debit, calling card or bank account numbers.
      • use the Service in connection with the distribution of unsolicited commercial email (“spam”) or advertisements.
      • “stalk” or harass any other User of the Service or collect or store any personally identifiable information about any other User other than for purposes of using the Service at intended.
      • recruit or otherwise solicit any other User to join third party services or websites that are competitive to Sôl-outions, without Sôl-outions’ prior written approval.
      • impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity.
      • use automated scripts to collect information or otherwise interact with the Service.
      • post, upload, publish, submit or transmit any Content that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any other person; or (vii) promotes illegal or harmful activities or substances.
      • systematically retrieve data or other content from our Service to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory or the like, whether by manual methods, through the use of bots, crawlers, or spiders, or otherwise.
      • use, display, mirror or frame the Service, Sôl-outions’ name, any Sôl-outions trademarks, logos or other proprietary information, or the layout and design of any page or form contained on a page, without Sôl-outions’ express written consent.
      • access, tamper with, or use non-public areas of the Service, Sôl-outions’ computer systems, or the technical delivery systems of the Service or any third-party provider system.
      • attempt to probe, scan, or test the vulnerability of any Sôl-outions system or network or breach any security or authentication measures.
      • avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Sôl-outions or any of Sôl-outions’ providers or any other third party (including another user) to protect the Service or Content.
      • forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Service or Content to send altered, deceptive, or false source-identifying information.
      • attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the Service or Content.
      • advocate, encourage, or assist any third party in doing any of the foregoing.

Sôl-outions fully has the right to investigate and prosecute violations of any of the above of the law. Sôl-outions may involve and cooperate with law enforcement authorities in prosecuting Users who violate these Terms. You acknowledge that Sôl-outions has no obligation to monitor your access to or use of the Service or Content or to review or edit any User Content, but has the right to do so for the purpose of operating the Service, to ensure your compliance with these Terms, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. If Sôl-outions pre-screens, refuses, or removes any Content, you acknowledge that Sôl-outions will do so for Sôl-outions’ benefit, not yours. Without limiting the foregoing, Sôl-outions shall have the right to remove any Content that violates the Terms or is otherwise objectionable. You acknowledge and agree that you have no expectation of privacy concerning the transmission of your Content.

Unless expressly agreed to by Sôl-outions in writing elsewhere, Sôl-outions has no obligation to store any of your Content that you submit or make available on Sôl-outions Properties. Sôl-outions has no responsibility or liability for the deletion or accuracy of any Content, including your Content; the failure to store, transmit, or receive transmission of Content; or the security, privacy, storage, or transmission of other communications originating with or involving use of Sôl-outions Properties. You agree that Sôl-outions retains the right to create reasonable limits on Sôl-outions’ use and storage of the Content, including your Content, such as limits on file size, storage space, processing capacity, and similar limits described on the Site and as otherwise determined by Sôl-outions in its sole discretion.

Description of Sôl-outions' Services

The Service consists of an online platform, process, and service (the “Services”) that allows users to: connect directly with each other to share money amongst themselves via a rotating credit and savings group system (a “Group”). To become a User and access the Service, you must: (a) successfully complete the online registration process within our mobile application “Sôl-outions App” available in app stores, including the Apple iTunes Store and Google Play, (b) agree to the provision of personal identification information, and (c) connect your personal bank or other financial account to the Services.

In order to enroll for the Services, you will need to sign up for an account with Sôl-outions on the App. Sôl-outions (or its third-party payment processor) will verify your identity. You authorize us (or our third party payment processor) to make any inquiries we consider necessary to validate your identity, including, if requested, your full address, your date of birth, your social security number and/or requiring you to take steps to confirm ownership of your email address or financial instruments, ordering a credit report, or verifying information you provide against third party databases or through other sources. If you do not provide this information or Sôl-outions cannot verify your identity, we can refuse to allow you to use the Services and the App.

Sôl-outions is not a lender, advisor, broker, credit repair company, credit reporting agency, or financial institution. Neither our Services nor the material on the App should be regarded as legal services, financial advice, investment advice, or an offer to sell, or a solicitation of an offer to buy, any securities of Sôl-outions or its affiliates.

You understand and agree that Sôl-outions is not a party to any agreements entered into between Users, and that Sôl-outions is not a bank, a money services business, a money transmitter, or an issuer of stored value products. Sôl-outions and the service enable Users to communicate directly and to share funds amongst themselves. Sôl-outions has no control over the conduct of Users of the service, any information exchanged between Users, or any sharing decisions by or among Users, and disclaims all liability in this regard.

Sôl-outions does not review, endorse, verify, or evaluate, or otherwise provide any warranty or guarantee with respect to any User, user content, or user group. It is the sole responsibility of Users to investigate the information available about another user or a group.

How Sôl-outions' Service Works

A rotating credit and savings group system occurs when money is shared by and between all Users who have joined a Group. Within a Group, every member contributes a constant amount of installment payments over the duration of the Group. Every member of a Group withdraws a lump sum but at different times. All installment payments are collected from other Group members minus the Sôl-outions fees and distributed to one member of the Group at a time. Every Group member receives only one distribution per group.

Groups may be formed by any User who is then termed the “Group Leader”. A User forming a Group determines the four key characteristics of the Group: (1) the amount to be shared by each User who joins the Group; (2) how long the Group will go on (its duration); (3) how many Users and Positions there are in the Group (one Position per User); (4) the frequency of payments into the group and payments out of the group.

As a Group Leader, you are the group administrator, and you are responsible to approve any requests to join your group and should only admit people you know and trust.

Failure to contribute funds to a Group at the time and in the amounts that a User agreed to do will subject a User to limited or restricted access to the Service, including preclusion of joining more Groups or receiving shared funds distributions from any Groups that User has previously joined. A User’s failure to meet his or her Group contribution commitments for more than ten (10) days past the original due date will entitle the Service to withdraw the full amounts owed directly from the User’s connected bank account.

How Sôl-outions' Service Fees Work

The purpose of these Terms is for you to secure access to the Services. All fees set forth within and paid by you under the Terms shall be considered solely in furtherance of this purpose.

In exchange for providing the Service, Sôl-outions receives from each User receiving shared funds from a Group a fee (the “Service Fee”) equal to a set percentage of the shared amount. The exact Service Fee amount will be set for each Group upon creation. Service Fees will be deducted from funds at the time that they transmitted to the User. After deducting the applicable Service Fee, Sôl-outions will remit the balance of the shared funds to the User via its third-party payment processing provider or such other payment methods as may be listed on the Service, in U.S. dollars. Except as otherwise provided herein, Service Fees are non-refundable.

You agree to pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. You agree to immediately notify Sôl-outions of any changes in your bank account used for payment hereunder. Sôl-outions reserves the right at any time to change its prices and billing methods, either immediately upon posting on Sôl-outions’ App or website or by email delivery to you.

The apportioned fee will be automatically deducted from each User’s bank account. Service fees are not refundable, but from time to time, Sôl-outions as part of a promotional campaign strategy may waive such fees.

Position Rewards are only applicable for last Group Payouts. Last Group Payouts are eligible to receive 1% of Group Payouts. Position Rewards are only available to eligible User accounts that are open and in good standing. Only one Position Rewards can be claimed per Group. 

Eligible User accounts must also:

– Be enrolled in an active Group and receive the second-to-last and last Group Payouts; and, 
– Be in good standing, meaning no account is canceled, past due, or in default at the time of the Group Payout.

Late Fees and Missed Payments

SôL-OUTIONS RESERVES THE RIGHT TO CHARGE THE USERS A LATE FEE FOR ANY MISSED PAYMENT AND TO WITHDRAW USER INSTALLMENT PAYMENTS UNDER A GROUP.

We will automatically withdraw from your Sôl-outions Balance if there is a sufficient amount of money held in the account to cover any missed payments.

We charge $ per late payment after 14 days. Maximum late fee per group will be disclosed. In the event the owed amounts are not resolved after 30 days, an account will be temporarily suspended, and a $ reactivation fee will be charged and its payment will be required before the account can be reactivated. Suspended accounts will be blocked from account privileges, such as withdrawing money to their bank accounts and joining another group.

We automatically withdraw late fees from your connected bank accounts or your Sôl-outions Account Balance if there are sufficient funds in such account.

Collections

If Sôl-outions is unable to collect any amounts you owe under these Terms of Service, Sôl-outions may engage in collection efforts to recover such amounts from you. You hereby explicitly agree that all communication in relation to amounts owed will be made by electronic mail or by phone, as provided to Sôl-outions by you. Such communication may be made by Sôl-outions, or by anyone on their behalf, including but not limited to a third-party collection agent.

Financial Terms Information

By entering these Terms, you are also authorizing our payment processing partner to make deposits or withdrawals for any transaction in your Groups from your linked bank account via this our third-party online payment processor. You also authorize Sôl-outions to deduct any Service Fees. If you are directed to Sôl-outions’ third party payment processor, you are also subject to terms and conditions governing use of that third party’s service and that third party’s personal information collection practices. Please review such terms and conditions and privacy policy before using the Service.

Fund transfers are done electronically and may occur immediately after being authorized (or when a User is in default of a contribution that is due). In order to become a User and participate in Groups, you understand and agree that Sôl-outions reserves the right, in its sole discretion, to obtain a pre-authorization of your banking account via our payment processing partner in order to verify your account and relevant account balance. Please note that Sôl-outions, and our payment processing partner, cannot control any fees that may be charged to a User by his or her bank related to transfers or otherwise, and Sôl-outions disclaims all liability in this regard.

Electronic Funds Transfers (“EFTs”) and Account Balances

By creating an account with Sôl-outions and initiating bank deposits or withdrawals (i.e. EFTs), you agree to the terms of service and privacy policy of our financial software and payment processing provider, its financial institution partner, which are incorporated herein by reference. Terms not defined in this section shall be defined as set forth in the TOS of our payment processing partner.

When you sign up for an account with our App, you will also be signing up for a User Account of our payment processing provider (as defined in its TOS). You authorize us, to the maximum extent required to complete your transactions, to share your identity and banking information, and any other applicable information and payment instructions, with our payment processing provider to open and support your User Account as further detailed in our Privacy Policy and our payment processing provider’s Privacy Policy. It is your responsibility to make sure the data you provide to us and to our payment processing provider is accurate and complete. Additionally, you are responsible for complying with their TOS when using your User Account. It is your responsibility to read and understand our payment processing provider’s TOS as it contains terms and conditions relating to your user account including but not limited to your rights, limitations, reversal and other liabilities, limitation of liability and binding arbitrations provisions.

When you open a User Account with our payment processing provider, you will link a checking or savings account to perform EFT and, if applicable, deposit funds into your User Account with our payment processing provider. Deposits into such User Account are held at our payment processing provider’s financial institution partners as detailed in their TOS.

All EFT transactions are performed by and deposits are held by our payment processing provider’s financial institution partner. Sôl-outions and our payment processing provider only transmit transaction instructions to our payment processing provider’s financial institution partner. Sôl-outions will provide you with all transactions’ notifications and User Account balances in addition to providing customer support relating to your User Account.

Customer Permission for Text Messaging/Alerts, Push Notifications and E-Mail

You grant Sôl-outions express written consent to receiving autodialed and prerecorded message calls, text messages or push notification alerts from Sôl-outions, or those third-party service providers acting on Sôl-outions’ behalf, at any mobile telephone number you provide to Sôl-outions, regardless of your registration of your mobile device number on any state or federal “do not call” registry. Your express, written permission applies to messages and alerts regarding the Sôl-outions Services. By providing your email address to Sôl-outions, you agree that Sôl-outions or those third-party service providers acting on Sôl-outions’ behalf, may e-mail account registration information, information with regard to the Services, in the case of fraud/suspected fraud inquiries, consumer dispute resolution, collections, or any other action related to providing the Services to you regardless of your registration of your email address on any state or federal “do not email” registry.

Suspension and Termination

Sôl-outions, in its sole discretion, reserve the right to suspend or terminate this Terms of Service agreement, access to or use of our app, websites, software, systems (including any networks and servers used to provide any of the Sôl-outions services) operated by us or on our behalf or some or all of the Sôl-outions services for any reason and at any time upon notice to you and, upon termination of this Terms of Service agreement, the payment to you of any unrestricted money being held for you.

Furthermore, Sôl-outions may in its own discretion and without liability to you, with or without cause, with or without prior notice, and at any time, terminate this Agreement or deactivate or cancel your User account if (i) you have materially breached your obligations under this Agreement; (ii) you have provided inaccurate, fraudulent, outdated, or incomplete information; (iii) you have violated applicable laws, regulations, or third-party rights; (iv) Sôl-outions believes in good faith that such action is reasonably necessary to protect other Users, Sôl-outions or third parties (for example in the case of fraudulent behavior of a User); or (v) to comply with applicable law, or the order or request of a court, law enforcement, or other administrative agency or governmental body. Upon termination we will promptly pay you any amounts we reasonably determine we owe you at our discretion, which we are legally obligated to pay you. You may cancel your User account at any time by contacting Sôl-outions. Please note that if your User account is cancelled, we do not have an obligation to delete or return to you any Content you have posted to the Service, including, but not limited to, any reviews or feedback.

IN THE EVENT THAT YOU CANCEL YOUR USER ACCOUNT OR SôL-OUTIONS TERMINATES THESE TERMS OF SERVICE, OR YOUR ACCESS TO OUR SERVICE OR DEACTIVATES OR CANCELS YOUR USER ACCOUNT YOU WILL REMAIN LIABLE FOR ALL AMOUNTS DUE HEREUNDER AND PAYMENTS UNDER YOUR GROUP.

Dispute Resolution

If a dispute arises between you and Sôl-outions regarding the services or otherwise, our goal is to learn about and address your concerns. If we are unable to do so to your satisfaction, we aim to provide you with a neutral and cost-effective means of resolving the dispute quickly. Disputes between you and Sôl-outions regarding the services may be reported to customer service online at management@Sol-outions.com

ANY CLAIMS ARISING OUT OF, RELATING TO, OR CONNECTED WITH THIS TERMS OF SERVICE AGREEMENT MUST BE ASSERTED INDIVIDUALLY IN BINDING ARBITRATION CONDUCTED BY A SINGLE ARBITRATOR WITH EXPERIENCE IN CONSUMER ONLINE PAYMENT SERVICES DISPUTES ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) IN ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES AND THE AAA SUPPLEMENTARY PROCEDURES FOR CONSUMER-RELATED DISPUTES. The forum for arbitration shall be in the city closest to your residence having a federal district courthouse. The arbitrator shall not conduct any form of class or collective arbitration nor join or consolidate claims by or for individuals. To the extent allowed by applicable law, the Arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability or formation of this user agreement including, but not limited to, any claim that all or any part of this user agreement is void or voidable. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

These terms of service agreement and each of its parts evidence a transaction involving international commerce, and the Arbitration Act shall apply in all cases and govern the interpretation and enforcement of the arbitration rules and arbitration proceedings. There are only two exceptions to this agreement to arbitrate. First, if we reasonably believe that you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any court of competent jurisdiction. Second, any claim of $500 or less may, at the option of the claiming party, be resolved, if the claim and the parties are within the jurisdiction of the small claims court. For these two exceptions, you agree to submit to the personal jurisdiction of the courts, for the purpose of litigating such claims or disputes.

Waiver of Right to Jury; Class Action Waiver

TO THE EXTENT ALLOWED BY LAW, YOU AGREE TO IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO A TRIAL BY JURY OR OTHER COURT TRIAL (OTHER THAN SMALL CLAIMS COURT) OR TO SERVE AS A REPRESENTATIVE, AS A PRIVATE ATTORNEY GENERAL, OR IN ANY OTHER REPRESENTATIVE CAPACITY, OR TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, IN ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING FILED AGAINST US AND/OR RELATED THIRD PARTIES.

Changes. Notwithstanding the provisions of the “Modification” section above, if Sôl-outions amends this “Dispute Resolution” section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms) you will be notified in accordance with these Terms. You may reject any such change by sending us written notice (including by email to (management@Sol-outions.com.) within 30 days of the date such change became effective, as indicated in the “Last Updated Date” above or in the date of Sôl-outions’ email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and Sôl-outions in accordance with the provisions of this “Dispute Resolution” section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).

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